


Online Store Terms and Conditions
Saela - Beer Cosmetics
General Provisions, Contact with the Store Owner
These terms and conditions (hereinafter "Regulations") define the rules and conditions for using the online store Saela - Beer Cosmetics, operating at the address https://piwnekosmetyki.pl.
The Store owner is SAELA Sp. z o.o., based at Hodowlana 57, 54-109 Wrocław, registered in the Krajowy Rejestr Sądowy under the number KRS: 0000491502, NIP: 8943050317, REGON: 022316720 (hereinafter "Seller").
Seller’s contact details are as follows:
Contact address: SAELA Sp. z o.o., Hodowlana 57, 54-109 Wrocław
Email address: biuro@saela.pl
Phone number: +48 502 745 641 (customer service hours are available under the "Contact" tab).
The point of contact for communication with EU member state authorities, the European Commission, and the Digital Services Council: biuro@saela.pl. Communication may be conducted in Polish.
Technical Requirements
To use the Store, the following is required:
- A computer or another device with an internet browser
- Access to the Internet
- An active email address
Personal Data
The personal data controller for Store customers is the Seller.
All information about the processing of customers' personal data and other users of the Store's website can be found in the Privacy Policy.
Conclusion of the Sales Agreement, Customer Account
The Store enables the purchase of goods (hereinafter "Goods") listed on the Store's website in two modes:
- Without registration
- With the creation of an account in the Store
In both cases, to place an order, the customer must select the Goods, add them to the "Cart" by clicking the appropriate button, and continue the order process by selecting the appropriate options (delivery and payment methods).
The information about the products in the Store, such as descriptions and prices, constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Civil Code, in accordance with the terms of these Regulations.
To place an order, the customer must complete the order form with all necessary data required to perform the agreement, and if requested by the customer, also provide data for issuing a VAT invoice.
If the customer decides to create an account in the Store (hereinafter "Account"), registration is one-time, and the email address and selected password will be used for future logins. Details about the digital service provided by the Seller for managing the Account are provided below in the Account Regulations. After logging into the Account, the customer has access to their order history, and for subsequent orders, there is no need to re-enter personal information.
The customer can cancel their Account at any time without incurring any costs. To do so, they must send their resignation to the email address: biuro@saela.pl.
Approval of the order by the customer by clicking the "Buy and Pay" button (or a similar wording) means:
- The customer is making an offer to purchase the Goods according to the options selected in the order and in accordance with these Regulations
- Acceptance of the obligation to pay for the Goods and their delivery costs.
The sales agreement (hereinafter "Agreement") is concluded when the Seller accepts the customer's order for processing (acceptance of the customer's offer), which the Seller confirms by sending an email with the order acceptance notice.
In the event that the order cannot be fulfilled (in whole or in part), the Seller will inform the customer – no Agreement is concluded in such a case. The Seller will inform the customer about alternative ways to process the order, such as partial fulfillment or waiting for stock replenishment. If the order was prepaid by the customer and cannot be fulfilled, the Seller will immediately refund the payment (in accordance with the scope of the cancellation).
The Seller will send the customer a confirmation of the Agreement on a durable medium, no later than when the Goods are delivered.
The Store is not responsible for the non-delivery or delay in delivery due to the customer providing an incomplete/incorrect delivery address or failure to provide other data necessary for the order's execution.
The Seller reserves the right to suspend the order processing if the customer provided false information or if there are justified doubts about the correctness of the provided data. In such cases, the Seller (if possible) will attempt to contact the customer to verify the accuracy of the provided data.
Prices and Payment Methods
The prices of Goods are given in Polish Zloty (PLN) and are gross prices, i.e., inclusive of VAT.
The cost of delivery is provided separately in the Store's Cart, depending on the delivery method selected by the customer.
Available payment methods are described on the Store’s website in the "Payment Methods" tab and are presented to the customer during the ordering process (in the Cart).
The Store offers the following payment methods:
- Traditional bank transfer to the Seller's account
- Fast bank transfer / BLIK / payment via a virtual wallet through the payment platform:
- Shoper Payments (Autopay)
- Przelewy24
- Cash on delivery (COD)
If the customer selects a traditional bank transfer, payment for the order should be made within 1 day from placing the order. If payment is not made within this period, the Agreement is considered not concluded. The previous sentence does not apply when the Seller offers deferred payments/installment payments through an external partner.
If the payment method via Shoper Payments is selected, the payment service provider for fast bank transfers and card payments is Autopay S.A.
Goods Delivery
Goods are delivered according to the customer’s choice:
- Through a courier company
- To InPost parcel lockers
Except for Goods picked up in person by the customer, the order is considered fulfilled when the shipment is handed over to the carrier. The exact delivery date is determined by the carrier.
Goods are shipped by the Seller within 2 business days, unless a different delivery time is explicitly stated on the product page during order placement. Detailed delivery times are provided on the Store's website in the "Order Fulfillment Time" tab.
The Seller generally handles orders within Poland, with delivery costs indicated on the Store's website in the "Delivery Time and Costs" section. International shipping is available at the costs indicated on the Store's website or individually agreed with the customer.
Right of Withdrawal
A customer who is a consumer or a privileged entrepreneur as defined in Article 7aa of the Consumer Rights Act (hereinafter "Privileged Entrepreneur") has the statutory right to withdraw from the sales agreement within 14 days from receiving the Goods, without giving any reason, subject to the exceptions listed below.
To meet the withdrawal deadline, the customer must send a statement:
- Electronically to: biuro@saela.pl or
- In writing to: SAELA Sp. z o.o., Hodowlana 57, 54-109 Wrocław.
The withdrawal statement can be made using the template available here, but using the template is not mandatory. The Seller will promptly send an email confirmation of receipt of the withdrawal statement.
Then, within 14 days, the customer must return the Goods at their own expense to: SAELA Sp. z o.o., Hodowlana 57, 54-109 Wrocław.
The Seller will refund:
- The price of the Goods
- The initial delivery cost of the Goods to the customer via the cheapest regular delivery method offered by the Store.
The Seller may withhold the refund until the Goods are returned or the customer provides proof of sending them back.
The refund will be made using the same payment method the customer used for the original transaction, unless the customer explicitly agrees to another solution.
The customer is responsible for any reduction in the value of the returned Goods if they used the Goods in a way that was not necessary to determine the nature, characteristics, and functioning of the Goods.
Exceptions to the Right of Withdrawal
The right to withdraw from the agreement does not apply to agreements for the supply of Goods:
- Not prefabricated, produced according to the consumer’s or Privileged Entrepreneur’s specification, or tailored to their individual needs (personalized goods)
- Perishable or with a short shelf life (perishable goods)
- Delivered in sealed packaging, which was opened by the customer, and cannot be returned due to health protection or hygiene reasons (hygienic goods)
- Audio or video recordings or computer programs supplied on tangible media (e.g., CD) in sealed packaging, if the packaging was opened after delivery
- Goods which, after delivery, are inseparably combined with other goods (e.g., building materials once used)
- Newspapers, periodicals, or magazines, except for subscription agreements (printed press)
- Whose price depends on fluctuations in the financial market, over which the Seller has no control, and which may occur before the withdrawal period expires
- Alcoholic beverages, whose price was agreed at the time of the sales agreement, which can only be delivered after 30 days, and whose value depends on market fluctuations beyond the Seller's control.
Complaints
The Seller is obligated to deliver Goods that conform to the Agreement.
For consumers and Privileged Entrepreneurs, the Seller is liable for compliance of the Goods in accordance with the provisions of the Consumer Rights Act. For other customers, the Seller is liable under the Civil Code.
Complaints can be submitted:
- Electronically to: biuro@saela.pl
- In writing to: SAELA Sp. z o.o., Hodowlana 57, 54-109 Wrocław
The Seller will process the complaint in the form it was submitted (in writing or by email) within 14 days of receiving the complaint.
If the customer is dissatisfied with the way the complaint was handled, the consumer or Privileged Entrepreneur may (in addition to the usual court procedures) use alternative dispute resolution methods, such as:
- Contacting the regional inspector of the Commercial Inspection with a request to initiate mediation procedures to amicably resolve the dispute
- Seeking help from the county (municipal) consumer ombudsman or a consumer protection organization
- Using the ODR (Online Dispute Resolution) platform to resolve disputes between consumers and entrepreneurs, if the dispute concerns obligations arising from an online contract. More information about the ODR platform can be found here
- Turning to the permanent consumer arbitration court to resolve the dispute arising from the concluded agreement.
Further information on alternative dispute resolution can also be found on the Office of Competition and Consumer Protection website: https://polubowne.uokik.gov.pl/.
Product Reviews
The Store offers the possibility for customers to add product reviews (hereinafter referred to as "Reviews").
This feature is available only to customers who have an account and are logged in.
Reviews added by the customer must be legal under the Digital Services Act (DSA) and in accordance with good manners, meaning that Reviews must not contain:
- Illegal content;
- Content contrary to good manners, especially: offensive, pornographic, offensive to religious feelings, or inciting racial, ethnic, or religious hatred;
- Violations of others' rights, including in particular intellectual property rights and privacy rights;
- Commercial or advertising content, especially related to products other than those offered in the Store.
The Seller and/or the external customer satisfaction review platform provider may moderate the Reviews, meaning that Reviews not in compliance with the Terms and Conditions will not be published or may be removed.
In the event of the blocking or removal of a Review, the Seller will notify the customer and provide a justification. In such a case, the customer may file an appeal in accordance with the procedure described in section X.6 of the Terms and Conditions.
Appeals regarding Review decisions (hereinafter “Appeals”) can be submitted:
- Electronically to: biuro@saela.pl
- Or in writing to: SAELA Sp. z o.o., ul. Hodowlana 57, 54-109 Wrocław.
The Seller will promptly confirm receipt of the Appeal electronically (if the person submitting the Appeal has provided an email address). The Seller will review the Appeal in the form it was submitted (in writing or by email) within 14 days of receiving the Appeal.
Any person visiting the Store has the option to submit a notification (hereinafter referred to as "Notification") if they believe that an illegal Review, as defined by the Digital Services Act (DSA), or a Review contrary to the Terms and Conditions, has been posted in the Store. Notifications should be submitted electronically to: biuro@saela.pl.
The Seller will promptly confirm receipt of the Notification electronically. The Seller will review the Notification within 14 days of receiving it and provide a justification. In the event of dissatisfaction with the Seller's decision regarding the Notification, the person who submitted it may file an appeal in accordance with the procedure outlined in section X.6 of the Terms and Conditions.
If a customer is dissatisfied with the Seller’s resolution of the Appeal, they have the option to use alternative dispute resolution methods, as provided for in the Digital Services Act (DSA).
The Seller is not responsible for Reviews posted by customers in the Store, provided that:
- The Seller does not know that the Review contains illegal content;
- The Seller takes appropriate actions to remove or block access to illegal content once they become aware of it, especially by promptly reviewing Notifications.
Final Provisions
The laws of Poland apply to contracts concluded in the Store. The contract is concluded in Polish.
None of the provisions of the Terms and Conditions excludes or limits consumer rights (and Privileged Entrepreneurs) under applicable laws.
The Seller may modify the Terms and Conditions at any time. Such changes apply to orders placed after the publication of the new version of the Terms and Conditions. In the case of (i) previously concluded contracts for the provision of digital services or electronic services, and (ii) customers with an account in the Store, the customer will be notified of the change in the Terms and Conditions and the possibility of rejecting the new content.
The Terms and Conditions are effective as of January 2, 2025.
Account Terms and Conditions
for Saela - Beer Cosmetics Store
General Provisions, Contact with the Seller
These account terms and conditions (“Account Terms”) govern the rules and conditions for using the customer account (“Account”) in the Saela - Beer Cosmetics online store (“Store”).
The Account Terms constitute the terms of the electronic service as defined by the Act on Electronic Services. The Account service is a supplementary and secondary service in relation to the main activity of the Seller, which is offering customers the purchase of Goods. The Account service is free of charge.
The Account Terms supplement the Store Terms. In matters not regulated in the Account Terms, the provisions of the Store Terms apply.
Technical Requirements and Functionalities of the Account Service
The technical requirements for using the Account service are the same as for using the Store, as specified in section II.1 of the Store Terms.
By using the Account, the customer can:
- Save and store personal data (including delivery address) on the Account, which facilitates future purchases in the Store without needing to fill out the address form again;
- View the history of their orders;
- Track the status of order processing.
Agreement for the Provision of the Account Service, Withdrawal from the Agreement, Account Termination
Creating an Account by the customer is equivalent to entering into an agreement for the provision of the electronic service for an indefinite period. The customer may cancel their Account at any time without providing a reason. To do so, the customer should contact the Seller electronically at biuro@saela.pl. The customer also has the statutory right to withdraw from the agreement for the provision of the Account service within 14 days of entering into the agreement.
Complaints
The Seller is responsible for ensuring the compliance of the Account service with the agreement in accordance with the Consumer Rights Act in relation to consumers and Privileged Entrepreneurs. For other customers, the Seller is responsible under the Civil Code.
Complaints regarding the Account service can be submitted to the Seller in accordance with the procedure outlined in sections IX.3-5 of the Store Terms.
If the customer is dissatisfied with how the complaint was handled by the Seller, they can use alternative dispute resolution methods as outlined in sections IX.6-7 of the Store Terms.
Personal Data
Full information about the processing of customers' personal data in the Store, including for the purpose of maintaining the Account, is available in the Privacy Policy.
Changes to the Account Terms
The Seller may make changes to these Account Terms as per the principles outlined in section XI.3 of the Store Terms. If the customer does not accept the new version of the Account Terms, they may terminate the agreement for the provision of the Account service by contacting the Seller electronically, with a 14-day notice period.
Newsletter Terms and Conditions
for Saela - Beer Cosmetics Store
General Provisions, Contact with the Seller
These newsletter terms and conditions (“Newsletter Terms”) govern the provision of the newsletter service by the Seller (“Seller”) – the owner of the Saela - Beer Cosmetics online store (“Store”).
The Newsletter is a series of periodic electronic messages sent by the Seller to the email address of the person who has given their consent to receive marketing materials (“Subscriber”). These messages may include commercial information about the Store and the Seller. They may also contain other content related to the Seller’s business, the Store’s industry, or educational content that the Seller deems useful and interesting for customers or potential customers of the Store (“Newsletter”).
The Newsletter Terms constitute the terms of an electronic service under the Act on Electronic Services. The Newsletter service is an additional and supplementary service to the Seller's main business activity, which is offering customers the purchase of Goods. The Newsletter service is free of charge.
The Newsletter Terms supplement the Store Terms. In matters not regulated by the Newsletter Terms, the provisions of the Store Terms apply.
Technical Requirements and Functionalities of the Newsletter Service
To use the Newsletter service, it is necessary to have:
- A computer or another device with software that allows receiving email messages;
- An active email address;
- Access to the Internet.
By using the Newsletter, the Subscriber has the ability to receive emails from the Seller containing:
- Information about new products and promotions in the Store;
- Discount codes and/or information about other special benefits for Newsletter subscribers;
- Other content related to the Store and the Seller’s business, the Store’s industry, or educational content deemed useful and interesting by the Seller.
The Seller does not guarantee, nor declares, any specific frequency for sending the Newsletter. The Seller decides on the timing and the content of the commercial information in the Newsletter.
Agreement for the Provision of the Newsletter Service, Withdrawal from the Agreement, Cancellation of the Newsletter Subscription
The agreement for the Newsletter service is concluded when the person visiting the Store completes the relevant form on the Store's website, providing their email address to receive commercial information.
The Seller may offer a bonus (e.g., a discount code, a free e-book, or another benefit) as an incentive to subscribe to the Newsletter. The bonus will be delivered to the Subscriber’s email address immediately after the Newsletter service agreement is concluded.
The agreement for the Newsletter service is concluded for an indefinite period. The Subscriber may unsubscribe from the Newsletter at any time without providing a reason. To do so, they can:
- Click the unsubscribe link in any of the newsletters;
- Or contact the Seller electronically.
The Subscriber also has the statutory right to withdraw from the agreement for the provision of the Newsletter service within 14 days of its conclusion.
The Seller may stop providing the Newsletter service at any time, and all Subscribers will be notified accordingly.
Complaints
In relation to consumers and Privileged Entrepreneurs, the Seller is responsible for ensuring the compliance of the Newsletter service with the agreement, according to the Consumer Rights Act. For other customers, the Seller is responsible under the Civil Code.
Complaints regarding the Newsletter service can be submitted to the Seller according to the procedure outlined in sections IX.3-5 of the Store Terms.
In the event of dissatisfaction with how the complaint was handled, the customer can use alternative dispute resolution methods as described in sections IX.6-7 of the
Store Terms.
Personal Data
Full information about the processing of customers' personal data in the Store, including for the provision of the Newsletter service, is available in the Privacy Policy.
Changes to the Newsletter Terms
The Seller may change these Newsletter Terms as outlined in section XI.3 of the Store Terms. If the Subscriber does not accept the new version of the Newsletter Terms, they may terminate the agreement for the provision of the Newsletter service with a 14-day notice period.